Meet The Team
william
Heasman
FOUnDEr and MD
Bill began his career with British Gas in Bermondsey, South London at the age of 16 where he trained as an engineer, achieving his degree at City University in Mechanical and Production Engineering. After leaving in 1980, he went on to establish his own business in property maintenance, later expanding into technology and property development.
Following the loss of both his parents, Bill became increasingly aware of the growing issues surrounding the limited availability of burial space across the UK. This realisation inspired him to research alternative options for families facing the difficult task of laying their loved ones to rest.
Bill shared “Attending funerals and visiting cemeteries is never an easy or pleasant experience. After attending a friend’s funeral abroad, I realised how much more uplifting the experience could be. I wanted to bring this dignified alternative burial option to the UK to give families more choice when it comes to commemorating their loved ones.”
Jacqueline
Heasman
Director of Family relations
Jackie began her customer care career at Barclays Bank PLC where she served as a Personal Banker for over 16 years. Jackie’s passion for providing exceptional customer care was deeply influenced by the loss of her parents, an experience that shaped her approach to supporting others through difficult times.
Jackie shared, “Having witnessed firsthand the devastating impact losing a loved one can have, it is my aim to ensure that Brightwater provides the utmost compassion and care, not only for the deceased, but also for the family members left behind.”
JOANne
NEgus
CUSTOMER SERVICE MANAGEr
Joanne brings a wealth of experience and dedication to her role at Brightwater. She spent two decades working alongside Jackie at Barclays Bank, developing strong skills in customer service, organisation and teamwork. After leaving to welcome her baby, Joanne embarked on a new chapter working as a Teaching Assistant in a local private primary school. Now Joanne is excited to bring her commitment, expertise and enthusiasm to the Brightwater Team.
Joanne said “As a lifelong friend of Bill and Jackie, it is an honour to be part of such a special and meaningful place.
With a deep connection to the community, I am dedicated to ensuring Brightwater Memorial Park remains a peaceful and supportive environment where families can commemorate their loved ones.
My goal is to help create a space that offers comfort, dignity and respect during such a significant time for the families we serve.”
Nicola
payne
Customer Service Assistant
Nicola has been a close friend of Joanne, our Customer Service Manager, for over 22 years, their friendship beginning around the time their children were born.
Nicola has met Jackie many times over the years through their mutual friend Joanne, and has since connected with several Brightwater families.
With professional experience in both banking and education sectors, Nicola brings a wealth of knowledge and enthusiasm.
Nicola said “I am looking forward to joining the Brightwater team, working alongside them on exciting new ventures, and contributing to the shared journey ahead.”
Joey
“Reaching out thank all of the staff at Brightwater Memorial Park for bringing this incredibly niche concept to the UK and allowing my brother to be laid to rest exactly how he wanted. This facility is worth every penny and is only in it’s infancy.”
David
“A beautiful, tranquil and elegant Memorial park. From the moment I saw this amazing place, I knew that this was the ultimate in a final resting place.”
V Elliott
“The service I received was out of this world it’s made me feel my brother was standing by my side.”
Charli
“It’s not your average burial ground. It’s very calm here. The staff are amazing, friendly, attentive and ensure that your visit is as comfortable as possible.”