Meet the Team

The mausoleum at Brightwater Memorial Park is a contemporary, uplifting alternative to cemeteries and crematoria, and it is the first of its type in the United Kingdom. This is a location where the lives of departed loved ones may be honoured as well as remembered, as inspired by centuries-old customs.

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Ian Fletcher

Operations Manager

Ian joined the team in June 2021, having enjoyed 12 years as a Funeral Director and Manager around Kent and South London.

Ian said “From the moment I first walked into Brightwater and met Bill and Jackie, I knew we could, together, improve and soften the bereavement journey for those who sadly lose their loved ones.”

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Jackie Heasman

Customer Care Manager

Jackie started her customer care career in Barclays Bank PLC where she was a Personal Banker for over 16 years.  Jackie’s passion for providing the ultimate customer care stemmed from the loss of her parents.

Jackie said “Having witnessed at close hand the devastating effect losing a loved one can have on a person, it is my aim to ensure Brightwater provides the utmost compassion and care, not only for the deceased, but also for the family members left behind.”

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Bill Heasman

Founder and MD

Bill joined British Gas in Bermondsey, South London at the age of 16 where he trained as an Engineer. He left in 1980 setting up his own business in property maintenance later diversifying into technology and Property Development.

After losing both his parents, Bill became aware of the increasing problem with regard to the lack of burial space across the UK.

Bill said “Attending funerals and visiting cemeteries is never an easy or pleasant experience. Having attended a friend’s funeral abroad, I realised how much more uplifting this experience could be. I wanted to bring this very dignified alternative burial option to the UK to give families more choice when it comes to laying their loved ones to rest.”

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Charlie Heasman

Maintenance Supervisor

Charlie set up his own Maintenance company in 2020 and is now responsible for maintaining all the grounds at Brightwater.

Charlie said “The grounds at Brightwater are evolving all the time, so it is incredibly interesting to work with my family on such a special project. Our aim is to develop award-winning gardens in which our families can relax and enjoy their time of reflection.”

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abigail Heasman

Administration Assistant

Abigail recently left Ravenswood School in Bromley achieving 3 A levels in Business, Media and English Literature.

Abigail said “I have watched my parents take the idea of Brightwater from concept to reality.  It is a privilege to be able to work alongside Ian and my family to provide such a special and unique service to the people who need it most.”